FAQ
Vintage Condition
Mint
No wear, mostly refers to vintage that has never been worn.
Excellent
Shows minimal signs of wear, with barely any visible imperfections.
Very Good
Displays normal signs of age-related wear, with some minor visible flaws that do not affect wearability.
Good
Noticeable wear but structurally intact. May benefit from mending or cleaning.
Fair
Likely not wearable, but serves as a remarkable piece for inspiration or archival reference.
Can I send an item back?
The Customer has the right to dissolve the remotely concluded Agreement with ROSKI YARD Vintage within 14 days after receipt of the product, without giving reasons, free of charge. Customer must bear the return costs themselves.
What is the delivery time?
Orders are processed within 24 – 48 hours, excluding weekends and major holidays. Each order is issued tracking information which is provided via email. Please note ROSKI YARD is not responsible for packages lost or stolen.
What are the shipping costs?
NL: 7 EUR
EU: 15 EUR
Europe: 20 EUR
Worldwide: 25 EUR
Can I pick up my order?
Unfortunately, it is not possible to pick up your order.
I have not received my confirmation email?
If you have not received a confirmation email of your order, please contact us here info@roskiyard.com.
Can I cancel my order?
Order can be cancelled or changed within 1 hour of ordering. We cannot extend this due to automatic processing of our online store.
How can I get in contact with your customer service?
Please write us at info@roskiyard.com
How do custom duties work?
All shipments within the European union arrive DDP (Delivery Duty Paid), which means that you do not have to pay any additional taxes upon receipt of the item. Outside the European Union, all orders are shipped DDU (Delivery Duty Unpaid) and may therefore be subject to import taxes, custom duties, and other fees levied by the country of destination.
These charges are not included in the total at checkout. They are determined and charged by your local customs agency. They are beyond ROSKI YARD’s control. We are not able to estimate these fees as they vary from destination to destination.
Please kindly note that you, as the recipient, are responsible for the payment of import duties at the time of delivery. If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes, and/or customs charges that are incurred (on both the original and return shipments), the costs of returning the package, and the processing fee charged by the payment provider of the total order amount. This amount will be subtracted from your merchandise refund.
By law, we cannot change the value of the order on commercial invoices. We must adhere to all international import/export laws. For more information on customs fees, please contact your local customs office. Please kindly note that shipments outside the European Union might run into customs delays.
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